Well, the free ride from BandLab for Cakewalk DAW software is officially over.
I received this email on 2018-10-22:
Dear Craig Guerrieri,
The subscription shown below will expire 6 days from today. Because you are a valued subscriber with us, we wanted to let you know of this and invite you to renew your service today.
Product Name Subscription Date Expiration Date Amount
(masked for my privacy)
To renew your subscription, please place a new subscription order at http://drh.digitalriver.com/servlet/ControllerServlet?Action=DisplayHomePage&SiteID=cakewalk or contact us at email@example.com and have a service agent assist you with your renewal. Thanks for being such a valued customer and we look forward to serving you in the future!
Cakewalk, Inc. Customer Service
This morning, I received a second email informing me that my subscription has been cancelled. I couldn’t care less, since I switched to the REAPER DAW back in March, after some very bad experiences with this company…
- Since taking over Cakewalk from Gibson, my experience with their customer service completely sucks, in every department from software support to simple questions which they don’t seem to have a clue on how to answer. Don’t hold your breath on how long it takes them to reply, either.
- BandLab also runs a web site which facilitates music collaboration online. Sounds cool, but it’s actually more like a cesspool.
Here’s the worst case scenario I ran across there:
I’m no fan of Rap, and therefore turned down an offer to collaborate on a song in that genre. Following that, I was bombarded with racist remarks in the comments section of a song page I created there, which featured my 5 and 10 year old granddaughters on vocals. I reported the people involved in making those comments, so what did BandLab do?
I then closed my BandLab account, and the song has since been moved to other web sites I maintain. On SoundClick, it peaked at #5 on the “Pop/Cover Songs” chart, out of 14,339 cover songs there. I couldn’t be more proud of them, and that fact that the song did so very well when placed on a civilized web site.
Needless to say, I’ll have absolutely nothing more to do with any company who apparently condones racism and hate speech.
It’s a sad thing indeed, especially occurring on a song page that features very young children. I was just happy that I got the chance to remove it from the BandLab web site before the girls had a chance to see it.
So BandLab, you can kiss my ass in Macy’s window, and worst of luck to you in the future. I hope you sink like the Titanic.